Gaya APA

Chen, Q. et al (2023). Article - Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty Volume: 33 Halaman: 2205–2243 (Volume: 33 Halaman: 2205–2243). : Emerald Publishing Limited.

Gaya MLA

Chen, Qian. et al. "Article - Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty Volume: 33 Halaman: 2205–2243". Volume: 33 Halaman: 2205–2243 : Emerald Publishing Limited, 2023. Electronic Resource.