Gaya APA

Rahi, S. et al (2023). Article - Unlocking the precursors of customer service experience using artificial intelligence-driven chatbot: calibration of gratification theory and expectation confirmation model Volume: 37 Halaman: 388–418 (Volume: 37 Halaman: 388–418). : Emerald Publishing Limited.

Gaya MLA

Rahi, Samar. et al. "Article - Unlocking the precursors of customer service experience using artificial intelligence-driven chatbot: calibration of gratification theory and expectation confirmation model Volume: 37 Halaman: 388–418". Volume: 37 Halaman: 388–418 : Emerald Publishing Limited, 2023. Electronic Resource.