Gaya APA

Ozuem, W. et al (2023). Article - Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory Vol. & Hal.: Vol. 34, No. 3, Hal. 784–809 (Vol. & Hal.: Vol. 34, No. 3, Hal. 784–809). : Emerald Publishing Limited.

Gaya MLA

Ozuem, Wilson. et al. "Article - Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory Vol. & Hal.: Vol. 34, No. 3, Hal. 784–809". Vol. & Hal.: Vol. 34, No. 3, Hal. 784–809 : Emerald Publishing Limited, 2023. Electronic Resource.