Research demonstrates that high Employee Engagement (EE) sustains job sat- isfaction and performance among staff. This literature review analyses the evolution of EE, highlighting the theoretical frameworks used to explain theconcept, the measurement scales adopted by researchers and the principal antecedents and outcomes relating to EE that have been progressively considered along the way. …
Leadership as a social influence process has always involved a complex set of phenomena that demands an interdisciplinary lens. Leadership scholarship has now entered into a digital era. In a digital era, the overall phenomenon is changing, as are the tools through which we study it, demanding a new “lens” through which we view leadership. Yet, this raises the question, to what extent is…
Today’s work market is both unsteady and unpredictable, and this requires taking urgent and practical actions aiming at creating work opportunities and “better” jobs, promoting a social and solidarity economy, and encouraging the development of moral strength in the workplace. From the Life Design approach perspective, our study examines two variables necessary to cope with the curren…
Chatbots are mainly text-based conversational agents that simulate conversations with users. This study aims to investigate drivers of users’ satisfaction and continuance intention toward chatbot- based customer service. We propose an analytical framework combining the expectation-con- firmation model (ECM), information system success (ISS) model, TAM, and the need for inter- action wit…