Previous studies rarely discuss how digital leadership influences the performance of public organiza- tions. So far, those who have conducted research only discuss the performance of public organizations. The purpose of this research is to analyze the relationship between digital leadership and organiza- tional performance, digital leadership and digital transformation and the relationship…
Chatbots are mainly text-based conversational agents that simulate conversations with users. This study aims to investigate drivers of users’ satisfaction and continuance intention toward chatbot- based customer service. We propose an analytical framework combining the expectation-con- firmation model (ECM), information system success (ISS) model, TAM, and the need for inter- action wit…