Article - Exploring User Engagement Through an Interaction Lens: What Textual…

Edisi

Volume: 14 Halaman: 1–28 (Pasal 13)

ISBN/ISSN

2160-6463

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

006.35 HE e

Article - I, Chatbot: Modeling the determinants of users’ satisfaction and …

Chatbots are mainly text-based conversational agents that simulate conversations with users. This study aims to investigate drivers of users’ satisfaction and continuance intention toward chatbot- based customer service. We propose an analytical framework combining the expectation-con- firmation model (ECM), information system success (ISS) model, TAM, and the need for inter- action wit…

Article - n bot we trust: A new methodology of chatbot performance measures V…

Chatbots are used frequently in business to facilitate various processes, particularly those related to customer service and personalization. In this article, we propose novel methods of tracking human-chatbot interactions and measuring chatbot performance that take into consideration ethical concerns, particularly trust. Our proposed methodology links neuroscientific methods, text mining, …

Article - Experience vs quality: predicting satisfaction and loyalty in servi…

Edisi

Volume: 40 Halaman: 1167–1182

ISBN/ISSN

1743-9507

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 CET e

Article - The effect of computer self-efficacy on the behavioral intention to…

Amid an era of rapid globalization and technological advancement, translation technologies stand as valuable assets for college students to enhance accuracy and efficiency in the translation process. However, the adoption and acceptance of these technologies are contingent on several psychological factors, which are underexplored in the academic field. This study, populated by a cohort of …

Article - Online Customer Experience Leads to Loyalty via Customer Engagement…

Edisi

Volume: 13 Halaman: 897851

ISBN/ISSN

1664-1078

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 AHM o

Article - Investigating consumers’ cognitive, emotional, and behavioral eng…

By applying a natural language processing approach, the present study aims to reveal what features of brand posts (i.e., post type, vividness, interactivity, and valence) may impact consumers’ behavioral, cognitive, and emotional engagement respectively. After collecting brand posts data from a microblog website, multilevel mixed-effects regression models were utilized to analyze the pan…

Article - Reshaping the contexts of online customer engagement behavior via a…

Edisi

Volume: 129 Halaman: 902–910

ISBN/ISSN

0148-2963

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 PER r

Article - ChatGPT in higher education: factors influencing ChatGPT user satis…

Edisi

Volume: 9 Halaman: 1354929

ISBN/ISSN

2504-284X

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

378.17 YU c

Article - Unlocking the precursors of customer service experience using artif…

Edisi

Volume: 37 Halaman: 388–418

ISBN/ISSN

1741-0398

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.4038 RAH u