Article - Conceptualizing the Visitor Experience: A Review of Literature and …

Edisi

Vol: 19 (Issue): 2 Hal: 128–143

ISBN/ISSN

1934-7715

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

069.1 PAC c

Article - An analysis of the concept of experience Vol: 16 (Issue): 9 Hal: 11…

Edisi

Vol: 16 (Issue): 9 Hal: 1117–1121

ISBN/ISSN

1365-2648

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

610.730 1 WAT a

Article - Experience and Meaning Vol: 43 (Issue): 2 Hal: 125–146

Edisi

Vol: 43 (Issue): 2 Hal: 125–146

ISBN/ISSN

0031-8108

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

121.68 LEW e

Article - AI Feel You: Customer Experience Assessment via Chatbot Interviews …

Edisi

Vol: 31 (Issue): 4 Hal: 745–766

ISBN/ISSN

1757-5818

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 0285 SID a

Article - Understanding the impact of knowledge management factors on the sus…

Edisi

Vol: 31 (Issue): 10 Hal: 6735–6752

ISBN/ISSN

1744-5191

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

371.334 ALS u

Article - What makes you continuously use chatbot services? Evidence from chi…

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing applications, especially to online travel agencies (OTAs). This study aims to identify five quality dimensions of chatbot services and investigate their effect on user confirmation, which in turn leads to use continuance. In addition, the moderating role of technology anxiety in the relationships between ch…

Article - Understanding Post-Adoption Behavioral Intentions of Mobile Health …

This study aims to understand the post-adoption behaviors of mobile health (m-Health) ser- vice users during the COVID-19 pandemic. Drawing on the stimulus-organism-response framework, we examined the effects of user personality traits, doctor characteristics, and perceived risks on user continuance intentions and positive word of mouth (WOM) when using m-Health, as mediated by cognitive …

Article - Cognitive appraisal of incident handling, affects, and post-adoptio…

Understanding the psychology of e-consumers provides information on why some Web sites succeed and others fail. One stream of online customer behavior research has focused on systems quality in determining systems success, whereas another stream of research has focused on the effects of online incidents, including online waiting interruptions and service failures, on consumer behaviors. This…

Article - How vital is the role of affect on post-adoption behaviors? An exam…

Social commerce describes a new trend and fast-growing e-commerce business model that utilizes social con- nections in social networking to promote commerce in the online space. Despite its growth much is not known about factors that motivate users beyond their initial adoption to engage in post-adoption behaviors such as continuance intention to use social commerce to the point of becomin…

Article - Post-Adoption Behaviors of E-Service Customers: The Interplay of Co…

The interplay between cognition and emotion has been explored in the consumer behavior literature, but the links between cognition-emotion interplay, satisfac- tion, and post-adoption behaviors have not been integrated in a single model of customer retention. The authors proposed a model that links these constructs and empirically tested it in e-service settings. The results showed that…