Article - Examining user-generated content, service failure recovery and cus…

Edisi

Vol. & Hal.: Vol. 34, No. 3, Hal. 784–809

ISBN/ISSN

1066-2243

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 OZUE e

Article - Human-like communication in conversational agents: a literature rev…

Edisi

Vol. & Hal.: Vol. 31, No. 2, Hal. 203–225

ISBN/ISSN

1757-5818

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 PINX h

Article - The effect of blind box product uncertainty on consumers’ purcha…

Edisi

Vol. & Hal.: Vol. 13, Art. 946527, Hal. 1–13

ISBN/ISSN

1664-1078

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.834 ZHAN e

Article - The moderating effect of uncertainty-avoidance on overall perceived…

Edisi

Vol. & Hal.: Vol. 36, No. 2, Hal. 180–198

ISBN/ISSN

1468-4527

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.872 SABI m

Article - Financial behavior among young adult consumers: the influence of se…

Edisi

Volume: 22 Halaman: 597–613

ISBN/ISSN

1747-3616

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.834 PAR f

Article - The impact of chatbot conversational skill on engagement and percei…

Conversational agents (CAs)—frequently operationalized as chatbots— are computer systems that leverage natural language processing to engage in conversations with human users. CAs are often operationalized as chatbots which are used for many applications including technical support, customer service, and digital personal assistants. Despite their widespread use, little research to date…

Article - I, Chatbot: Modeling the determinants of users’ satisfaction and …

Chatbots are mainly text-based conversational agents that simulate conversations with users. This study aims to investigate drivers of users’ satisfaction and continuance intention toward chatbot- based customer service. We propose an analytical framework combining the expectation-con- firmation model (ECM), information system success (ISS) model, TAM, and the need for inter- action wit…

Article - n bot we trust: A new methodology of chatbot performance measures V…

Chatbots are used frequently in business to facilitate various processes, particularly those related to customer service and personalization. In this article, we propose novel methods of tracking human-chatbot interactions and measuring chatbot performance that take into consideration ethical concerns, particularly trust. Our proposed methodology links neuroscientific methods, text mining, …

Article - Experience vs quality: predicting satisfaction and loyalty in servi…

Edisi

Volume: 40 Halaman: 1167–1182

ISBN/ISSN

1743-9507

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 CET e

Article - Online Customer Experience Leads to Loyalty via Customer Engagement…

Edisi

Volume: 13 Halaman: 897851

ISBN/ISSN

1664-1078

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 AHM o