Electronic Resource

Article - How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility Volume 15, Isu 16, Nomor Artikel 12301

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As public sector agencies face rising imperatives to digitally transform citizen services,
data systems, and internal operations, questions persist as to whether investments in big data
analytics and automation capabilities, evidenced to drive organizational performance in private
industry, translate to bureaucratic government contexts. This research quantitatively investigates
the link between digital capabilities and organizational performance in the Jordanian ministry of
Justice. Survey data collected from 292 public officials assessed capabilities in data-driven decision
making, flexible automation, and interactive constituent communications alongside organizational
agility and performance indexes spanning efficiency, quality, and satisfaction metrics. Structural
equation modeling analysis reveals that digital capabilities relate significantly to heightened agility
and all targeted performance areas. Improved agility mediates over half the performance impact
attributable to upgraded technical systems, highlighting the vital role of evolving digitally enabled
flexibility in realizing returns on analytics and process modernization initiatives. Findings validate the
applicability of conclusions on digitization returns formed in corporate environments to public sector
contexts, contingent on bundled change management programming enabling both technical and
adaptive capacity building across the workforce. As global regions expand e-governance programs
premised on harnessing emerging technologies to enhance civic institutions, this research offers
generalizable models guiding multifaceted preparations to amplify impact.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

352.3 ATO h

Penerbit

: MDPI (Multidisciplinary Digital Publishing Institute)., 2023

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

2071-1050

Klasifikasi

352.3 ATO h

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Volume 15, Isu 16, Nomor Artikel 12301

Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

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