Electronic Resource
Article - The effect of digital literacy on technology acceptance: An evaluation on administrative staff in higher education Volume 51, Issue 4, Halaman 930–941
Digital literacy is a critical skill that administrative staff must acquire to continue their business activities at higher education. However,
digital literacy studies for administrative staff seem to be neglected in the current literature. This article examines the impact of higher
education administrative staff’s digital literacy on their intention to use digital technologies while performing their tasks. For this pur-
pose, a conceptual model consisting of effort expectancy and performance expectancy structures based on the unified theory of
acceptance and use of technology and expanded with the digital literacy dimension has been created. Data were collected from 158
participants who were administrative staff of two higher education institutions in Tu ?rkiye to evaluate the theoretical model. The data
were analysed using the structural equation modelling technique. The findings revealed the relationship between the digital literacy
skills of higher education administrative staff and their intention to use digital technology. According to the results, digital literacy has
a direct effect on effort expectancy but not on performance expectancy. Also, contrary to our expectations, digital literacy does not
directly affect the intention to use. However, digital literacy affects the intention to use digital technology through effort expectancy
and performance expectancy. In higher education, personnel with low digital literacy skills should be identified and in-service training
should be provided. This is one of the first studies to address the impact of digital literacy on technology acceptance by administrative
staff working in higher education.
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