Article - Artificial Intelligence in Service Vol: 21 (Issue): 2 Hal: 155–172

Artificial intelligence (AI) is increasingly reshaping service by performing various tasks, constituting a major source of innovation, yet threatening human jobs. We develop a theory of AI job replacement to address this double-edged impact. The theory specifies four intelligences required for service tasks—mechanical, analytical, intuitive, and empathetic—and lays out the way firms shoul…

Article - AI-based chatbots in customer service and their effects on user com…

Communicating with customers through live chat interfaces has become an increasingly popular means to provide real-time customer service in many e-commerce settings. Today, human chat service agents are frequently replaced by conversational software agents or chatbots, which are systems designed to communicate with human users by means of natural language often based on artificial intelligen…

Article - Next-Generation Digital Platforms: Toward Human–AI Hybrids Vol: 3…

Edisi

Vol: 30 (Issue): 1 Hal: 1–12

ISBN/ISSN

1526-5536

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

004.33 RAI n

Article - Artificial Intelligence for the Real World: Don’t start with moon…

Edisi

Vol: 96 (Issue): 1 Hal: 108–116

ISBN/ISSN

0017-8012

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.403 8 DAV a

Article - Artificial intelligence-powered digital solutions in the fashion in…

The use of AI chatbot applications with social media messengers aims to shape the ‘online to offline’ approach to chat-based purchases. Using a sequential mixed-methods approach, we examined customer experiences with and the uses and gratifications of AI chatbots, and the influence of customers’ perceptions of service quality in AI-based customer services on favourable customer experi…

Article - Influence of Artificial Intelligence (AI) on Firm Performance: The …

The main purpose of our study is to analyze the influence of Artificial Intelligence (AI) on firm performance, notably by building on the business value of AI-based transformation projects. This study was conducted using a four-step sequential approach: (i) analysis of AI and AI concepts/technologies; (ii) in-depth exploration of case studies from a great number of industrial sectors; (iii)…

Article - The role of artificial intelligence in business transformation: A c…

Artificial intelligence (AI) is of great interest to researchers and practitioners as a means of achieving the necessary progress in the pharmaceutical industry. However, the role of AI and ways of transforming companies are not well studied. The purpose of the paper is to identify exactly how AI affects the key and support business processes of pharmaceutical companies. We offer a qualitati…

Article - A Survey of Artificial Intelligence Challenges: Analyzing the Defin…

Edisi

Vol: 12 (Issue): 24 Hal: 12548

ISBN/ISSN

2076-3417

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

006.3 SAG s

Article - Advancements in Generative AI: A Comprehensive Review of GANs, GPT,…

The launch of ChatGPT in 2022 garnered global attention, marking a significant milestone in the Generative Artificial Intelligence (GAI) field. While GAI has been in effect for the past decade, the introduction of ChatGPT sparked a new wave of research and innovation in the Artificial Intelligence (AI) domain. This surge has led to the development and release of numerous cutting-edge tools, …

Article - Deep-BIAS: Detecting Structural Bias using Explainable AI Vol: - (I…

Evaluating the performance of heuristic optimisation algorithms is essential to determine how well they perform under various conditions. Recently, the BIAS toolbox was introduced as a behaviour benchmark to detect structural bias (SB) in search algorithms. The toolbox can be used to identify biases in existing algorithms, as well as to test for bias in newly developed algorithms. In this ar…