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Article - When AI-Based Agents Are Proactive: Implications for Competence and…
As the capabilities of artificial intelligence (AI) technologies continue to improve, collaboration with AI- based agents enables users to be more efficient and pro- ductive. Not only has the quality of AI-based agents’ out- comes increased, but they can now help proactively, and even take over entire work tasks. However, users need to be satisfied with the system to remain motivate…
- Edisi
- Volume 66, Issue 4, Halaman 445–464
- ISBN/ISSN
- 1867-0202
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 006.3 DIE w
Article - AI-based chatbots in customer service and their effects on user com…
Communicating with customers through live chat interfaces has become an increasingly popular means to provide real-time customer service in many e-commerce settings. Today, human chat service agents are frequently replaced by conversational software agents or chatbots, which are systems designed to communicate with human users by means of natural language often based on artificial intelligen…
- Edisi
- Vol: 31 (Issue): 2 Hal: 427–445
- ISBN/ISSN
- 1422-8890
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 658.812 0285 ADA a
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